File a Grievance or Complaint
We take every concern seriously. Initial response within 48 hours, full resolution within 7 working days.
Submit your concern
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Before you file
- For order-related concerns, please include your order number — it speeds up resolution significantly.
- Attach supporting evidence (photos, invoices) — our team will request them when they reach out.
- For account-only issues you can also raise a ticket from your account.
- Submitting a grievance does not affect your account status or any in-progress orders.